Privacy Policy
Our commitment to your privacy
This document is the privacy policy of Anton Zemlyanoy ABN 73639772977 (Anton Zemlyanoy, we or us). We are fully committed to respecting the privacy of our customers, business partners, contractors, suppliers and employees in the performance of our business activities. This policy describes how we will comply with the obligations contained in the Privacy Act 1988 (Cth) (Privacy Act).
What personal information do we collect and hold?
When used in this privacy policy, the term "personal information" has the meaning given to that term in the Privacy Act. In general terms, "personal information" is any information that can be used to personally identify you. Examples of personal information include names, addresses, email addresses and telephone numbers. If the information we collect personally identifies you, or you are reasonably identifiable from it, the information will be considered personal information.
We may collect the following types of personal information:
(1) name;
(2) mailing, email or street address;
(3) telephone number;
(4) age or birth date;
(5) profession, occupation or job title;
(6) details of the products and services you have purchased from us or which you have enquired about, together with any additional information necessary to deliver those products and services and to respond to your enquiries;
(7) any additional information relating to you that you provide to us directly through our websites or indirectly through use of our websites or your online presence, through our representatives or otherwise; and
(8) information you provide to us at our stores (including stores operated by franchisees and authorised retailers), via customer surveys or in telephone conversations with us from time to time.
We may also collect some information that is not personal information because it does not identify you or anyone else. For example, we may collect anonymous answers to surveys or aggregated information about how users use our website.
How do we collect your personal information?
We will collect your personal information directly from you unless it is unreasonable or impracticable to do so. When collecting personal information from you, we may collect that information in various ways, including when you: (1) access or use our website; (2) speak with one of our representatives, either in a store or by telephone; (3) complete an application or purchase order; (4) order products from us; (5) contact us for information; (6) require a refund or exchange; (7) participate in surveys or research; (8) enter a promotion; (9) subscribe to the mailing lists; (10) register your details on our website; We may also collect personal information from third parties including: (1) from third party companies such as credit reporting bureaus, law enforcement agencies and other government entities; (2) Anton Zemlyanoy authorised distributors and retailers. If you do not provide us with the personal information described above, some or all of the following may happen: (1) we may not be able to provide the requested products or services to you, either to the same standard or at all; (2) we may not be able to provide you with information about products and services that you may want, including information about discounts, sales or special promotions; or (3) we may be unable to tailor the content of our websites to your preferences and your experience of our websites may not be as enjoyable or useful.
Sensitive information
Sensitive Information is information or opinion about such things as race, ethnicity, criminal records and health information and other meanings as set out in the Privacy Act. Sensitive information will be used by us only for the purpose for which it was obtained and with your consent or where required or authorised by law.
Using personal information
We collect personal information about you so that we can perform our business activities and functions and to provide quality customer service. We collect, hold, use and disclose your personal information for the following purposes: (1) to complete sales transactions; (2) to deal with queries or customer service issues. We may also keep information on your communications with our sales team through our Customer Relationship Management (CRM) System; (3) to keep you up-to-date with products, services, events and promotions that we think would be of particular interest through a variety of channels; (4) to conduct business processing functions including providing personal information to our related bodies corporate, contractors, service providers or other third parties; (5) for the administrative, marketing (including direct marketing), planning, product or service development, quality control and research purposes of Anton Zemlyanoy, its related bodies corporate, contractors or service providers; (6) for training, employment or employment application purposes; (7) for planning, product development or research purposes; (8) to process and respond to any complaint made by you; and (9) to comply with any law, rule, regulation, lawful and binding determination, decision or direction of a regulator, or in co-operation with any governmental authority of any country (or political sub-division of a country). We may send you direct marketing communications and information about our products and services that we consider may be of interest to you. These communications may be sent in various forms, including mail, SMS, fax and email, in accordance with applicable marketing laws, such as the Spam Act 2003 (Cth). If you indicate a preference for a method of communication, we will endeavour to use that method whenever practical to do so. In addition, at any time you may opt-out of receiving marketing communications from us by contacting us (see the details below) or by using the opt-out facilities provided in the marketing communications. We will then ensure that your name is removed from our mailing list.
Disclosing personal information
We only send or disclose your personal information to third party organisations when: (1) we have your consent to share your information; (2) we need to share your information in order to provide the product or service you have requested; (3) we otherwise have a need to send your information to third party service providers; or (4) we are required or authorised by law to disclose the information. We may disclose your personal information to our employees, contractors or service providers for the purposes of operating our website or our business, fulfilling requests by you, and to otherwise provide products and services to you. Examples of the third party service providers that we disclose your personal information to include, without limitation, web hosting providers, IT systems administrators, mailing houses, couriers, payment processors, data entry service providers, electronic network administrators, debt collectors, and professional advisors such as accountants, solicitors, business advisors and consultants. We may also disclose your personal information to suppliers and other third parties with whom we have commercial relationships, for business, marketing, and related purposes.
Our website
This privacy policy also applies to the use of our website. When you access our website, we may send a "cookie" (a small summary file containing a unique ID number) to your computer. Cookies enable us to recognise your computer between visits, measure traffic patterns, determine which areas of our website have been viewed, and — where you have consented — share information with our analytics and advertising partners. Some cookies and tracking pixels collect or transmit personal information, including hashed email addresses sent to Google for ad measurement (Enhanced Conversions). When you first visit our website, our cookie banner allows you to accept or decline non-essential cookies. You can also set your browser so that your computer does not accept cookies. The specific platforms we use, and your choices, are detailed in our Cookie Policy below. We may log IP addresses (that is, the electronic addresses of computers connected to the internet) to analyse trends, administer the website, track users movements, and gather broad demographic information. As our website is linked to the internet, and the internet is inherently insecure, we cannot provide any assurance regarding the security of transmission of information you communicate to us online. We also cannot guarantee that the information you supply will not be intercepted while being transmitted over the internet. Accordingly, any personal information or other information which you transmit to us online is transmitted at your own risk. Our website may contain links to other websites operated by third parties. We make no representations or warranties in relation to the privacy practices of any third party website and we are not responsible for the privacy policies or the content of any third party website. Third party websites are responsible for informing you about their own privacy practices.
Data quality
Anton Zemlyanoy will take reasonable steps to make sure that the personal information it collects, uses or discloses is accurate, complete and up-to-date.
Data security
Anton Zemlyanoy is committed to ensuring the security of personal information and will take reasonable precautions to protect this information from loss, misuse or alteration and from unauthorised access, modification or disclosure. Also, see paragraph 7.4 of this privacy policy. We may hold your information in either electronic or hard copy form. Personal information is destroyed or de-identified when no longer needed or where we are no longer required by law to retain it (whichever is the later).
Access and correction
You may request access to any personal information we hold about you at any time by contacting us (see contact details below). Where we hold information that you are entitled to access, we will try to provide you with suitable means of accessing it (for example, by mailing or emailing it to you). There may be instances where we cannot grant you access to the personal information we hold. For example, we may need to refuse access if granting access would interfere with the privacy of others or if it would result in a breach of confidentiality. If that happens, we will give you written reasons for any refusal. If you believe that personal information we hold about you is incorrect, incomplete or inaccurate, then you may request us to amend it. We will consider if the information requires amendment. If we do not agree that there are grounds for amendment then we will add a note to the personal information stating that you disagree with it.
Complaints
If you believe that your privacy has been breached, please contact us using the contact information below and provide details of the incident so that we can investigate it. We will treat your complaint confidentially. Our representative will contact you within a reasonable time after receipt of your complaint to discuss your concerns and outline options regarding how they may be resolved. We will aim to ensure that your complaint is resolved in timely and appropriate manner.
Policy changes
Anton Zemlyanoy may make changes to this Privacy Policy from time to time for any reason, including without limitation in order to comply with any future amendments to the Privacy Act. Any updated versions of this privacy policy will be effective from the date of posting on our website. This privacy policy was last updated on 5 May 2026. Note: this update introduces disclosures relating to advertising cookies, tracking pixels and ad measurement services. A more comprehensive review aligning the full policy with the Privacy and Other Legislation Amendment Act 2024 is in progress and will be published shortly.
Contact
If you have any questions about this privacy policy or if you have any concerns or a complaint regarding the treatment of your personal information, you should contact us using the details set out below. Anton Zemlyanoy — please use our contact form to get in touch about any privacy matter.
Cookie Policy
This Cookie Policy explains how Anton Zemlyanoy uses cookies and similar tracking technologies (including pixels) on our website and what choices you have. It supplements, and should be read together with, our Privacy Policy above.
What is a cookie?
A cookie is a small data file containing a unique identification number that a website places on your computer or mobile device when you visit. Cookies can be session-based (which expire when your browser closes) or persistent (which last across browser sessions). We also use tracking pixels — small pieces of code that send information about your interaction with our website to third-party platforms.
Categories of cookies and tracking technologies we use
Essential cookies — Required for the website to function. These cannot be turned off without breaking the site. Examples: keeping you logged in, remembering items in a contact form.
Performance / Analytics cookies — Help us understand how visitors use the website (which pages are viewed, how long, traffic sources). We use Google Analytics 4, operated by Google LLC. Learn more: Google Privacy Policy. Opt-out tool: Google Analytics Opt-out.
Targeting / Advertising cookies and pixels — Allow us to measure the effectiveness of our advertising, build audiences for advertising campaigns, and show you relevant ads on third-party platforms. We use:
Google Ads conversion tracking and remarketing, operated by Google LLC. We also use Google's Enhanced Conversions feature, which sends hashed (irreversibly encoded) versions of personal information you provide on our forms — including email address, name and phone number where given — to Google for the purpose of improving ad measurement accuracy. Google processes this data on our behalf as a third-party measurement service. Learn more: Google's Enhanced Conversions privacy info.
Meta Pixel, operated by Meta Platforms, Inc. Tracks page views, content interactions, leads and conversions to enable advertising measurement and audience creation on Facebook and Instagram. Learn more: Meta Privacy Policy.
Sharing of personal information with third parties
By using cookies and pixels in the categories above (where you have consented), we share certain information with our analytics and advertising partners (Google LLC, Meta Platforms, Inc.) so they can perform ad measurement, attribution and audience services on our behalf. This may include hashed email addresses, page URLs, IP address, device and browser information, and interactions with our website.
Cross-border disclosure (Australian Privacy Principle 8)
Our analytics and advertising partners process personal information on servers located outside Australia, primarily in the United States. By consenting to non-essential cookies on our website, you consent to this overseas disclosure. We take reasonable steps to ensure our overseas providers handle your personal information consistently with the Australian Privacy Principles, including by entering into Google's and Meta's standard data processing terms. However, you should be aware that overseas recipients may be subject to laws that differ from Australia's.
Managing your consent
When you first visit our website, a cookie banner is displayed allowing you to accept or decline non-essential cookies (Performance and Targeting). You can change your choice at any time by clearing your cookies and reloading the site. You can also block or delete cookies directly in your browser settings — refer to your browser manufacturer's instructions. Note that disabling essential cookies may prevent some parts of the site from working. If you wish to opt out of personalised advertising more broadly across the web, you can use:
Third-party websites
Our website may contain links to other websites operated by third parties. We do not control these websites and are not responsible for their privacy or cookie practices. We encourage you to read the privacy notice of every website you visit.